AI-first PM

AI Operator - Program & Project Manager - Digital - IT

AI Adoption & Change Management — You transitioned a team from manual, reactive program management to a fully automated AI operating model. Driving that organizational shift is its own competency.

Prompt Engineering & AI Orchestration — Building reusable Gemini Gems, Google Flows, and multi-agent chains trained on historical Jira data. This is a hands-on technical skill, not just strategic oversight.

Conversational Analytics — Implementing natural language interfaces (CLI + Gemini) so anyone can query GA4 and GSC in plain English without analyst dependency. This is an emerging, high-demand capability.

AI Operating Model Design: Designed a layered architecture: Input Layer (meetings, Jira, GA4, GSC) → AI Processing Layer (Gemini, Claude, Rovo) → System Outputs (tasks, sprint reports, SEO insights, QBR narratives) → Decision Layer. That systems-thinking capability is distinct from simply "using AI."

Data Infrastructure & Analytics — The GA3-to-BigQuery migration, real-time querying pipelines, and CookiePro compliance work show you can own the data layer, not just consume it.

Executive Intelligence & AI Reporting — The QBR Operating System you're building (automated narrative generation from BigQuery + Gemini) is a leadership-level capability: turning raw data into board-ready insights automatically.

Delivery value

41%

Partner with Content team to increase organic growth

Organic conversions lift
QoQ

Annual cost saving via AI automation

240%

$35k

25 hrs

Tickets governed QoQ

1,267

Weekly capacity unlocked

9X

SEO ROI delivered

$300k

Monthly lead value from SEO program

30-40%

PM overhead reduction via AI automation

$2M

Marketing budget managed

Core Competencies

AI & Automation
- Workflow automation
- Speed & Efficiency
- Increased ROI

• Architected workflow AI system (Gemini + Claude + Jira Rovo), unlocking 15–25 hrs/week in team capacity — the equivalent of ~0.5 FTE

• Automated sprint reporting, meeting-to-task conversion, and ticket sizing, cutting PM overhead by 30–40%

• Deployed Google Flow + Gemini pipelines, saving 4–6 hrs/week on meeting summaries and follow-up cycles

• Delivered $35K+ in annual cost savings through AI-powered program operations ($15K sprint sizing + $20K AEO automation)

• Building a full AI Operating System for Digital Experience: execution + SEO + analytics layers unified under one intelligence model

SEO / GEO / AEO
- Organic growth
- AI search visibility
- Share of voice

• Drove a 41% rise in organic traffic, 30% increase in website visits, and 105% lift in goal conversions

• Delivered 240% increase in organic conversions (Q3-FY25), generating $300K/month in lead value

• Built a multi-agent AIO/GEO/AEO system growing AI search visibility by 15% and expanding share of voice by 3.5%

• Achieved 90% YOY increase in views, 60% boost in organic traffic, and 9X SEO ROI

• Transitioned strategy from traditional SEO to AI-driven discovery — optimizing for citation in ChatGPT, Gemini, and Perplexity responses

Program Management
- Waterfall/Agile/Scrum
- Cross-functional execution
- Executive alignment

• Governed 1,267 tickets across full digital request pipeline with a 54% close rate

• Delivered 4 major web projects (FY25 Web Redesign, CCon-US, CCon-EMEA, GA3 Backup) — all on time and on budget

• Improved sprint velocity by 20% as Scrum Master for a globally distributed engineering and marketing team

• Led a portfolio of 33 digital projects over 3 years at ERAU; directed a $1.5M Sitecore redesign

• Initiated engineer on-call rotation and digital-marketing backlog review processes, improving team alignment and reducing delivery risk

Stakeholder Management
- Cross-functional alignment
- Budget ownership
- Servant leadership

• Managed a $2M marketing budget achieving 20% operational efficiency improvement across campaigns and programs

• Improved cross-team stakeholder satisfaction scores by 25% through structured communication frameworks

• Led a team of 5 UX professionals — launched the organization's first UX research and journey mapping program

• Coordinated across Engineering, Design, Marketing, Legal, and external agencies — maintaining alignment on timelines, budgets, and priorities

• FY24 Review: "organized, thoughtful, kind, brilliant, and a true professional" — zero areas for improvement noted

Analytics & Reporting
- Analytics insights
- Executive intelligence
- QBR reporting

• Implemented GA4 and BigQuery analytics infrastructure enabling real-time performance querying and reducing analyst dependency

• Designed GA4 + Looker Studio reporting frameworks driving 35% improvement in campaign optimization

• Produced executive KPI dashboards (DashThis) increasing business visibility by 40% and accelerating reporting cycles

• Building a QBR Operating System using Gemini + BigQuery to automate data aggregation, insight generation, and executive narratives

• Implementing conversational analytics (CLI + Gemini) to enable natural language access to GA4 + GSC data in real time

Digital & MarTech
- Platform strategy
- CMS: WP/Headless
- Web operations

• Led Distributed Content Management (DCM) initiative — decentralizing publishing and positioning Contentstack as its own use case

• Drove +80% conversions post-web redesign and +142% improvement in user engagement metrics

• Led Salesforce analytics event attribution, increasing accurate ROI determination by 25%

• Implemented Teamwork™ and Wrike™ platforms, reducing email overhead by 10% and improving delivery by 15–30%

• Developed web accessibility policy, increasing institutional compliance by 40% across all digital properties

Current & Past Roles

Program Manager, Digital Experience

Program Manager, Technology & Analytics

Program Manager, User Experience & Design

Digital Project Manager

Project Manager & Digital Analyst

Manager, Marketing Tech & Operations

Program Manager,
Web Projects

IT Business Analyst

Software & Skills

AI & Automations

• Claude Pro

• Google Gemini Pro

• ChatGPT Pro

• Genspark AI

• Codex

• Jira Rovo

• Google Flow

• JasperAI

• Multi-Agent Systems

• Prompt Engineering

• Leonardo

• Hailelo

• Suno

• Moises

• Musiccreater

Program/Project Management

AIO/AEO/GEO

• Agile / Scrum

• Jira + Confluence

• MS Project

• Smart Sheet

• Wrike

• Asana

• Click up

• Teamwork

• Monday

• Trello

• Project Planning

• Sprint Planning

• Stakeholder Management

• Roadmapping

• SLE / Cycle Time

• Cross-functional Teams

• Status Reports

• Executive Reporting

• OKRs

• QBRs

• AI Search Optimization

• AEO / GEO / AIO

• Google Search Console

• Keyword Strategy

• Schema Markup

• Content Strategy

• Share of voice

• Semrush

• Ahrefs

• Data for SEO

• SiteGuru

• Google Analytics 4

• BigQuery

• Looker Studio

• DashThis

• Salesforce

• Executive Reporting

• QBR Reporting

• Data Visualization

Analytics

Certifications

https://www.credly.com/users/benny-jones-jr/badges#credly

What they say

I had the pleasure of partnering with Benny on hiring a Project Management Specialist for the Marketing team. Even though this was their first hire in the team, Benny demonstrated an exceptional understanding of the Indian talent market and brought a high level of professionalism throughout the process. What stood out most was Benny’s ability to collaborate seamlessly with the TA team, engage cross-functional partners, and design a best-in-class assessment model that enabled us to identify the right candidate from a pool of 25 HR-screened profiles.

Arun K.

I had the chance to work with Benny at Contentstack for two years, and I couldn’t have asked for a better manager. He’s the kind of leader who makes you feel supported without ever being overbearing. Benny was always approachable, quick to help when I needed guidance, and gave me the space to do my best work. What I appreciated most is that he’s genuinely cool and easy to work with — not your typical “boss.” He trusted me to take ownership, encouraged creativity, and made the whole experience enjoyable. Anyone who gets the chance to work with Benny will see right away how rare it is to have a manager who combines professionalism with such a down-to-earth attitude.

Priya J.

Benny is a great asset to any team and was my "go-to" SEO team member, thanks to his SEO certification. He played a critical role in establishing a web content strategy/methodology. He has excellent organization, planning, and communication skills that were key to his successful web projects, including blog and website development. His interpersonal skills were important as he worked with customers and project stakeholders across the university. Benny combines these soft skills with his Web technology skills very effectively.

Liz S.

Benny, the web project manager for Embry-Riddle Aeronautical University’s College of Business (COB), facilitated the implementation of our content migration to Percussion Rhythymx Content Management System. I would rate Benny’s project planning and customer service 5 out of 5 stars. In addition, Benny’s web project management capabilities are enabling the University and the College of Business to derive tremendous value from the content management system's new design and features, which support recruitment efforts, degree program promotion, public relations, and alumni outreach. On a personal note, Benny is a team player, smart, professional, and customer-oriented.

Patrick H.

I was fortunate to work with Benny as Intranet Development Team Assistant at ERAU. Benny’s encouragement and dedication to the team was an integral part of my development both professionally and personally. Working with Benny was a pleasure.

Anthony M.

Benny has not just been a Professor instructing a class in computers and applications; he has been more of a mentor. His knowledge and guidance have raised my competence in operating systems and program use. This will certainly improve my productivity.

Stephen S.

Benny is very dedicated to his team and to his constituents. He is a great representative to those that rely on him as he is determined to see issues through and follow up until he gets results. Even under stressful situations, it was always a pleasure to speak with Benny as he conducted himself in a very relaxed and professional manner. Benny is an essential part of a very impressive team.

Philip F.

I had the exceptional opportunity to work with Benny as ERAU's Technical Support Manager at Blackboard. Benny's dedication, knowledge, and enthusiasm for this role as a System Administrator are simply impressive. His personality and attitude towards outside vendors make the job very easy and enjoyable.

Sanjiv Rawat

Everyone should have a chance to work with someone like Benny Jones. He is intelligent, sincere, and very hard working. His caring attitude towards our customers and his co-workers sets the example for the rest of our team. Benny is one of the most intuitive people I've ever met and truly a pleasure to work with.

Becky V.

Benny is an exceptional Program & Project Manager who brings professionalism, ownership, and strong organizational skills to every initiative. At Contentstack, he led cross-functional collaboration and stakeholder management seamlessly, empowering others to excel while staying composed under pressure. His kindness and clarity created an environment where teams felt supported and aligned. Working with him was both a genuine learning experience and a pleasure — he naturally elevates everyone around him.

Supriya P.

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